Handling

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with the tracking number and courier service.

Shipping

We do not offer free delivery. All deliveries are sent with registered couriers who on most occasions need to obtain a signature at the time of delivery. Under some special circumstances, with the client’s approval, items can be left in a nominated location at the place of delivery.

*Please also note that for security reasons, the shipping address cannot be changed once item(s) has been shipped unless you make contact with us directly.

Items can only be delivered to clients doorstep, the delivery service does not allow for products to be taken inside, unpacked or packaging taken away. Ask about specialised delivery options, as well as check for options on checkout.

We do offer customer pick up from our warehouse in North Melbourne, VIC, 3051. Please select this free service at the checkout so we can process your order accordingly. Customer collection is offered on weekdays only (Monday to Friday), between the hours of 9:00am until 5:00pm. Please ring the warehouse doorbell and display your order confirmation to the team.

Delivery Times

Australia

Please allow 4-8 working days, from clearance of payment, for your item(s) to be delivered. For deliveries to more remote or rural areas, please allow 10-15 working days.

New Zealand

Please allow 6-27 working days, from clearance of payment, for your item(s) to be delivered.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@sld.net.au with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at info@sld.net.au.